“A good intention clothes itself with power.” Ralph Waldo Emerson
In 2014, Fortune Magazine published an article by Frances Frei and Anne Morriss entitled, The Good Intentions that Will Kill Your Business. Addressing the issue of providing good service, and the lack thereof, the authors stated:
“It turns out a central barrier to service is not backward thinking and callous management. More often than not, it’s the very human desire to want to do the right thing.”
Frei and Morriss point to the following three good intentions as having consistently bad outcomes:
- Trying to be great at everything.
- Getting your employees to work harder.
- Giving service away.
What are your intentions for your business in the coming year? What intentions do you have for your personal life? Sometimes it’s best to keep your business life and your personal life separate. But more often than not, in today’s hectic world the two are intertwined in such a way that they routinely spill over into one another and the results can be that you find yourself having good intentions – and that’s about it!
- Successful Leaders know that it only takes one missed deadline to change the way people perceive your ability to perform. Over-promising and under-delivering can be the result of trying too hard to please too many.
- Successful Leaders know that setting reasonable goals and timelines for projects can empower team members with increased confidence in their ability to achieve the goal with better overall performance.
- Successful Leaders know the value of their services and understand the difference between generosity and compromise. Creating real value keeps employees satisfied and customers coming back for more.
How Good Are Your Intentions?
A great way to measure where you stand with both customers and employees is to ask for feedback. Getting the insights of others is invaluable to the leader who has every intention of growing his or her business.
- Ask for honest feedback.
- Listen well and hear what is being said.
- Take action to ‘fix’ the problem, make it right, and provide a real solution.
When your heart is in the right place, it will show and good things will happen. Let others know your intentions and how you plan to follow through on them. Being accountable about your intentions is just one more way you can lead by example with powerful results.
Do you intend to grow in the coming year? Do it! CLICK HERE to discover how easy it can be to give more and get more in the workplace.